Shipping & Returns

Return Policy

We want you to be satisfied with your purchase. If you need to return merchandise you may return it by mail service to WesternWorld.com or return it to one of our Western World stores. Some online merchandise is not returnable. If an item is not available to return it will list that on the product description page.

General Return Policy

• All credits on returns will be made directly to the credit card used in making the purchase.

• The original Online Purchase Receipt must accompany all returns.

• The merchandise must be returned in original condition for resale.

• The merchandise must be returned within forty-five (45) days from the date of purchase with vendor tags and price tags attached.

• The merchandise must be returned with vendor and price tags attached.

• Footwear must be returned in the original box, with stickers attached.

• Footwear must be in new condition (no wear on the inside or outside).

• Any uncertainties about the style and fit of your footwear should be resolved before wearing them outside.

• Shipping and handling charges are not refundable unless the wrong merchandise was sent.

• No returns or exchanges on discontinued items.

• All Return/Exchange shipping charges must be prepaid.

• C.O.D deliveries are not accepted.

Privacy Policy

Western World values our customers and understand your concerns about online privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner.  This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it and the choices you have regarding the use of and your ability to review and correct the information.

When you visit our web site, we automatically recognize your Internet service provider, the Web page from which you came, and a record of your activity on our site, but you cannot be identified as an individual. The customer information that Western World collects through its web site is used to process orders and to improve your shopping experience.

 

When you provide personal information at our stores, our call centers, our websites or through our authorized third parties, you are consenting to our policies, as described herein, on how Western World will collect, use, disclose and manage your personal information.

 

We use the information you share with us to improve your shopping experience by allowing us to make our Web site easier and more enjoyable to use. The information you volunteer enables us to process our purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our site, and provide you with additional information about our products. We do not sell or share any of your personal information with third-parties or use the information you provide in any way other than as identified above.

 

The information you supply to us is added to our customer database. We  may also send you catalogs or emails to inform you of new products,  services and special offers, special promotions or upcoming events. You  can remove yourself from our email list at any time. 

 

When you provide personal information at our stores, our call centers, our websites or through our authorized third parties, you are consenting to our policies, as described herein, on how Western World will collect, use, disclose and manage your personal information.